App Crashes
What are crashes and how to report them?
An app crash occurs when the application unexpectedly stops working and closes without user intervention, signaling an error within the app.
Should you encounter crashes within the 4DMotion app, we urge you to reach out to our support team. To assist us in resolving the issue efficiently, please provide a brief report of the crash including the following information:
- Your registered email address.
- The version of the app you're using.
- The type of sensor you're using.
- The date and time when the crash occurred.
- Any actions you performed immediately before the crash.
- Whether the crash is reproducible by following the same steps.
Your cooperation is greatly appreciated and will help us enhance the app's stability and performance.